Read the latest article about Success management to “sharp the saw”*
* The 7 Habits of Highly Effective People - Steven Covey
Customer success management through alignment of marketing, sales and IT
"I just have the Java programmers free; the data scientists are not free; why are you selling this subject, moron!”
The role of Customer Success Managers (CSMs): A "potpourri" of the sales ecosystem
Working as a Customer Success Manager (CSM) often means having their hands in anything and everything related to the customer
